Return Policy

Refund & Replacement Policy

We want you to be happy with every order. This policy explains what happens if something isn't right with your purchase.

Damaged, faulty or incorrect items
If you receive an item that is damaged, broken, faulty or not the product you ordered, you are entitled to a free replacement. The item must be in the same condition and original packaging as when you received it.

Time limits
Please contact us within 7 days of delivery to request a free replacement. Issues reported between 7 and 14 days after delivery will still be reviewed, but delivery charges may apply to the replacement. We cannot accept claims made more than 14 days after delivery.

Proof required
Please send a clear video showing the product and the issue, recorded as soon as you notice it. Unboxing videos are especially helpful.

Refunds
Eligible issues are resolved with a free replacement of the same product. If a replacement isn't available, we will issue a full refund instead. Since most orders are paid by Cash on Delivery, refunds are sent by bank transfer or another method agreed with our support team.

What is not covered
We do not offer returns or refunds for change of mind, for example if you no longer want the item or ordered the wrong size or color by mistake. Items damaged through misuse or normal wear after delivery are also not covered.

How to request a replacement
Email support@famsistore.com with your order number, a short description of the problem, and your video. We reply within 2 business days.