Terms of service

Terms of Service

Welcome to Famsi Store (famsistore.com). By using our website or placing an order, you agree to these Terms, our Shipping Policy, our Refund & Replacement Policy and our Privacy Policy.

1. Orders

All orders are subject to availability and confirmation. We may contact you by phone or WhatsApp to confirm your order before dispatch. We may decline or cancel an order if it cannot be confirmed, if the product becomes unavailable, if the delivery address is outside our service area, or if we suspect fraud. If an order is cancelled after payment, you will be refunded in full.

2. Prices and payment

Prices are shown in UAE Dirhams (AED). If you order from Saudi Arabia, the amount may be shown in Saudi Riyals at the current exchange rate. Prices and promotions may change without notice, but the price confirmed at checkout is the price you pay. Payment is by Cash on Delivery unless another method is offered at checkout.

3. Delivery

We deliver to the UAE and Saudi Arabia as described in our Shipping Policy. Delivery times are estimates and may be affected by public holidays, weather, customs or other events outside our control.

4. Product information

We try to show products accurately. Colours may look slightly different on your screen, and packaging may vary. Product descriptions are for general information only. Massagers and personal-care items are for relaxation and personal use and are not medical devices.

5. Returns, replacements and refunds

These are handled as set out in our Refund & Replacement Policy, which includes a 30-day replacement warranty on faulty products.

6. Cash on Delivery responsibility

By placing a Cash on Delivery order you agree to accept and pay for the order when it is delivered. Repeatedly refusing orders without a valid reason may result in Cash on Delivery being disabled for your phone number or address.

7. Acceptable use

You may not use our website for unlawful activity, fraud, spam, scraping or to interfere with its operation.

8. Intellectual property

Website text, logos and designs belong to Famsi Store or its licensors and may not be copied without permission.

9. Liability

To the extent permitted by law, our liability for any order is limited to the amount you paid for it. Nothing in these Terms limits your rights under UAE or Saudi consumer protection law.

10. Governing law

These Terms are governed by the laws of the United Arab Emirates.

11. Changes and contact

We may update these Terms from time to time. Questions? Email support@famsistore.com.